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Assistants are for interactive chat. People ask questions, draft content, and work with the assistant in real time through the chat UI. Each assistant is its own entity with its own instructions, models, knowledge, skills, tools, prompts, and optional tasks. Changing one assistant does not affect agents or other assistants.

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Built-in and custom assistants

You can start with built-in assistants such as General, Art, and Search, or create a Custom Assistant for a specific team or workflow. Open Assistants from the product to browse what is available in your Workspace and to create or edit assistants.

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What you can configure

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When to use an assistant

Create an assistant when people will talk to it in a Q&A or collaborative chat style — for example HR policy help, support replies, or sales drafting. If the work should run on its own, on a schedule, or inside a workflow, create an agent instead. Assistants are not a substitute for unattended automation.

Creating Assistants

Step-by-step guide to the eight-step assistant setup wizard.