> ## Documentation Index
> Fetch the complete documentation index at: https://docs.utopikai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk Connector

> Access knowledge from your Freshdesk Tickets

## How it works

The Freshdesk connector indexes tickets from your Freshdesk account.

## Setting up

### Authorization

1. Login to Freshdesk
   * The Freshdesk user must be a verified agent, admin, or owner.
2. Click the profile avatar and choose profile settings.

<img src="https://mintcdn.com/utopikai/fX4Gfjw1E606KuQ9/images/connectors/freshdesk/freshdesk_1.png?fit=max&auto=format&n=fX4Gfjw1E606KuQ9&q=85&s=cc23bbc29cc211f651ef7999868eac58" alt="FreshdeskConnectorAuth" width="1351" height="354" data-path="images/connectors/freshdesk/freshdesk_1.png" />

3. Select **View API Key**.

<img src="https://mintcdn.com/utopikai/fX4Gfjw1E606KuQ9/images/connectors/freshdesk/freshdesk_2.png?fit=max&auto=format&n=fX4Gfjw1E606KuQ9&q=85&s=5ce0c61f751377c7759b522764be0a17" alt="FreshdeskConnectorAuth" width="1370" height="369" data-path="images/connectors/freshdesk/freshdesk_2.png" />

5. Once you have the API key, you can use it (as well as your domain and password) to authorize your UtopikAI connector.

### Indexing

1. Navigate to the Admin Dashboard.
2. In the sidebar select **Add Connector** and click on the **Freshdesk** tile.
3. Select **Create New** and then provide your **Domain**, **Password** and **API Key**, along with an optional name for your credentials.
4. Click **Create** and your credentials will be saved and automatically selected.
5. After selecting **Continue** you can choose a name for your connector and then click **Create Connector**.
6. Once you have created your connector UtopikAI will automatically begin indexing your tickets.